We want to make sure your order reaches you smoothly and on time. This policy explains everything you need to know about our shipping process, delivery times, and other important details, so you can feel confident about how your order is handled from start to finish.

Shipping Process

• Registered Courier Services: All orders are shipped via registered domestic courier companies and/or speed post services only. We work with reliable courier partners to ensure safe and secure delivery of your items.
• Shipping Confirmation: Once your order is shipped, a confirmation email will be sent to the email address you provided during registration. This will include the tracking details and estimated delivery time.

Delivery Timeframes

• Ready Stock Items: Orders for ready stock items will typically be shipped within 8 days from the date of order and/or payment. Delivery will take between 20 to 25 days from the shipping date, subject to courier norms.
• Custom Orders: For customized or made-to-order products, the process may take longer due to the specialized nature of production. Delivery for custom orders is typically completed within 40 to 50 days from the shipping date.

Order Cut-off Time

• Orders placed before 12:00 PM each day will begin processing on the same day. Orders placed after the cut-off time will be processed the following business day. Please allow up to 72 hours for processing. This ensures timely processing and delivery of your items.

Agreed Delivery Date

• The delivery time for each order is agreed upon at the time of order confirmation. We will provide an estimated delivery date based on the product type (ready stock or custom-made) and shipping location.

Delivery Address

• All orders will be delivered to the address provided by the buyer at the time of purchase. Please ensure that the delivery address is accurate and up-to-date to avoid any issues. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the buyer.

Liability for Delays

• While we strive to meet the specified delivery timelines, RadiantFurn is not liable for any delays caused by the courier company or postal authorities. External factors such as holidays, weather conditions, and unforeseen circumstances may affect delivery schedules.
• If any delays occur beyond the estimated delivery time, our team will work closely with the courier service to expedite the process. However, please note that we are not responsible for delays once the shipment has been handed over to the courier company.

Shipping Costs and Refunds

• Any shipping costs applicable to your order are non-refundable. This includes instances where the buyer requests a cancellation after the order has been shipped or if there are delays in delivery due to issues with the courier service.

Damaged or Lost Shipments

• In the unlikely event that your order is lost or damaged during transit, please contact our customer support team immediately at support@radiantfurn.com or [Your Contact Number]. We recommend inspecting the package upon delivery and documenting any visible damages with photos. This will help us resolve the issue efficiently and work with the courier service to investigate and address the problem.

Contact US:-

Phone: (+91) 931 462 7671
Time: Monday - Friday (9:00 - 18:00)
Mail: support@radiantfurn.com

At RadiantFurn, we prioritize the quality of our products and the satisfaction of our customers. However, due to the nature of our business and the unique craftsmanship involved in each piece, we have a strict No Return and No Replacement policy. We believe in transparency and want to ensure our customers understand this policy fully before making a purchase.

Reason for the Policy

RadiantFurn specializes in high-quality, custom-made furniture crafted from solid wood. Each item is carefully designed, built, and finished to meet our high standards. Because of the personalized nature of our products, returns and replacements are not feasible. This policy allows us to maintain competitive pricing and ensures that every item we produce is brand new and made specifically for each customer.

Order Cancellation Policy

1. Cancellation Window:

• Customers may cancel their order within 24 hours of placing it. This policy is in place to allow us to make adjustments before the customization and production process begins. Orders canceled after this period may not be eligible for cancellation due to the bespoke nature of our products.

2. How to Cancel:

• To initiate a cancellation, please contact our customer service team as soon as possible. You can reach us through the following methods:
• Email: support@radiantfurn.com
• Phone: (+91) 931 462 7671

3. Cancellation Request Details:

• When contacting us to request a cancellation, please provide the following information to ensure a swift and accurate processing of your request:
• Order Number: The unique identifier for your order.
• Customer Name: The name under which the order was placed.
• Reason for Cancellation: While optional, providing a reason can help us improve our services.

4. Refund Process:

• If your cancellation request is received within the allowed 24-hour period, we will process the cancellation and issue a full refund. The refund will be credited back to the original payment method used at the time of purchase.
• For any cancellations requested after the 24-hour window, refunds may not be possible, and any applicable cancellation fees may be deducted from the refund amount. If applicable, the remaining amount will be settled by 2 business working days.

5. Custom and Personalized Orders:

• Orders that include custom or personalized elements may not be eligible for cancellation once the production process has begun. We encourage you to carefully review all details and specifications before finalizing your order.

6. Non-Cancelable Orders:

• Once production has commenced or if the order involves bespoke modifications, cancellations may not be possible. We will inform you of the status of your order and any implications for cancellation if applicable.

Customer Responsibilities

We encourage our customers to make informed decisions when purchasing from RadiantFurn. Here are some key responsibilities to consider:

• Thoroughly Review Product Details: Before placing an order, please review all product descriptions, dimensions, materials, and finishes carefully. Ensure that the item meets your needs and expectations.
• Verify Customizations: If you have requested any customizations, please double-check your specifications. Since each item is made to order, custom requests cannot be altered once the production process has begun.
• Inspect Upon Delivery: We strongly recommend that customers inspect their furniture upon delivery. Check for any visible damages or discrepancies before accepting the item. In the rare event of damage during transit, please document the issue with photos and notify us immediately so we can assist you.

Process for Reporting Issues

While we do not offer returns or replacements, we are committed to providing full support if you encounter any problems with your order. Here’s how to report an issue:

• Contact Us Promptly: If you notice any defects or issues with your furniture upon delivery, please contact our customer service team within 72 hours. You can reach us by email at support@radiantfurn.com or by phone at (+91) 931 462 7671.
• Provide Detailed Information: To help us assist you efficiently, please provide the following information:
• Your Order Number
• A Detailed Description of the Issue
• Clear Photos or Videos of the Affected Areas

Our Support Team’s Role:

• Our dedicated support team will review your case and work with you to find a suitable solution. While returns and replacements are not available, we may offer guidance on repairs or suggest other ways to resolve the issue.
• Ongoing Support: Even after the initial resolution, our team is here to assist with any further concerns. We value your satisfaction and will do our best to ensure you are happy with your RadiantFurn purchase.

Commitment to Quality and Service

At RadiantFurn, we stand by the quality of our products. Every piece of furniture is crafted with care and attention to detail. Our No Return and No Replacement policy reflects our confidence in the durability and excellence of our products. However, we understand that issues can arise, and we are fully committed to supporting our customers in resolving any concerns.

We appreciate your understanding and thank you for choosing RadiantFurn. Should you have any questions about our policies or need assistance, please don’t hesitate to contact our friendly customer service team.

Contact us:
Phone: (+91) 931 462 7671
Time: Monday - Friday (9:00 - 18:00)
Mail: support@radiantfurn.com