We want to make sure your order reaches you smoothly and on time. This policy explains everything you need to know about our shipping process, delivery times, and other important details, so you can feel confident about how your order is handled from start to finish.

Shipping Process

• Registered Courier Services: All orders are shipped via registered domestic courier companies and/or speed post services only. We work with reliable courier partners to ensure safe and secure delivery of your items.

• Shipping Confirmation: Once your order is shipped, a confirmation email will be sent to the email address you provided during registration. This will include the tracking details and estimated delivery time.

Delivery Timeframes

• Ready Stock Items: Ready stock items will be shipped within 8 days of order confirmation or payment receipt. Delivery typically takes an additional 20 to 25 days from the shipping date, depending on courier norms

• Custom Orders: Customized or made-to-order products require additional time for production. Delivery for these orders is typically completed within 40 to 50 days from the shipping date.

Order Cut-off Time

• Orders placed before 12:00 PM are processed the same day, while those placed after this time are processed the next business day. Please allow up to 72 hours for processing to ensure timely delivery

• Order Handling Time: 30-40 Days (Monday to Saturday)
• Transit Time: 5-8 Days (Monday to Saturday)

Agreed Delivery Date

• The delivery time for each order is agreed upon at the time of order confirmation. We will provide an estimated delivery date based on the product type (ready stock or custom-made) and shipping location.

Delivery Address

• All orders will be delivered to the address provided by the buyer at the time of purchase. Please ensure that the delivery address is accurate and up-to-date to avoid any issues. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the buyer.

Liability for Delays

• While we strive to meet the specified delivery timelines, RadiantFurn is not liable for any delays caused by the courier company or postal authorities. External factors such as holidays, weather conditions, and unforeseen circumstances may affect delivery schedules.

• If any delays occur beyond the estimated delivery time, our team will work closely with the courier service to expedite the process. However, please note that we are not responsible for delays once the shipment has been handed over to the courier company.

Shipping Costs and Refunds

• Any shipping costs applicable to your order are non-refundable. This includes instances where the buyer requests a cancellation after the order has been shipped or if there are delays in delivery due to issues with the courier service.

Damaged or Lost Shipments

• In the unlikely event that your order is lost or damaged during transit, please contact our customer support team immediately at contact@radiantfurn.com or you can call at (+91) 931 462 7671. We recommend inspecting the package upon delivery and documenting any visible damages with photos. This will help us resolve the issue efficiently and work with the courier service to investigate and address the problem.

Contact US:-

Phone: (+91) 931 462 7671
Time: Monday - Friday (9:00 - 18:00)
Mail: contact@radiantfurn.com